Community & Ops Manager

The Role: 

• Oversee and nurture the James Smith Mentorship community, fostering a positive, growth-focused, and engaging environment for all members.
• Develop and execute effective community engagement strategies to boost member participation, contributions, and overall satisfaction.
• Monitor daily interactions across the community, responding promptly to inquiries, comments, and concerns to maintain a supportive atmosphere.
• Track and analyse Discord analytics, providing reports and insights on community behaviour and trends.
• Assist members by answering questions, guiding them to relevant content, and ensuring easy access to resources.
• Identify community needs and create new resources based on member feedback and data-driven insights.
• Manage operational workflows to ensure coaches and James are fully supported for seamless and successful calls.
• Plan, organise, and host online community events, Q&A sessions, and other initiatives that strengthen engagement and connection.
• Uphold community standards by enforcing guidelines and ensuring a respectful and productive environment.
• Measure and report on engagement metrics and KPIs, providing regular updates and recommendations to drive growth and retention.
• Work with the wider team on sales, offers and execution of different tasks. 
• Assist with behind-the-scenes operations for mastermind programs.
• Contribute to the planning and execution of physical events.
• Work on upsell opportunities to increase member lifetime value.
• Stay up to date with industry trends, new community platforms, and best practices to continuously improve the community experience.

‍

About You: 

• 2-3 years of experience in community, operations and account management
• Deep passion for creativity, content and entrepreneurship  
• Experience with Discord management and a deep understanding of their functionalities and best practices. 
• Self-starter attitude and a willingness to take on tasks proactively and work in a fast-paced, dynamic environment. 
• Ability to work flexible hours, including answering community messages outside of typical office hours 

‍